linesPrivacy Policy

This page describes what we collect when you use lines and how we keep that data protected. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, or bank transfer, or place wagers on Liga 1, live-dealer tables, or esports markets, we collect certain personal and transactional information. We use this data to verify your identity, process payments, detect fraud, and comply with local law.

Our privacy practices are designed around data minimization—we collect only what we need to operate the platform and meet regulatory requirements. We do not sell your personal data to third parties. We share information only with payment processors, fraud-detection services, and legal authorities when required by law.

This policy applies to all users of lines, regardless of where you access the platform. Our servers may sit outside your jurisdiction, which means your data may be processed internationally. By using lines, you consent to this data handling practice.

What We Collect on lines

We collect data in several categories when you use our platform.

Account data: Your name, email address, phone number, date of birth, and username. We use these to create your account and contact you about account security issues.
Identity verification: Government ID number, ID scan images, proof-of-address documents (utility bill, bank statement). Required before your first withdrawal.
Payment data: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive confirmation of the transaction but do not store your full wallet details or bank-account numbers. Bank transfers are processed through tokenized virtual accounts—we hold only a reference to the transaction, not your actual account credentials.
Gameplay data: Your wagers, game history, account balance, and withdrawal requests. This is stored to settle bets, calculate taxes if required by law, and detect unusual account patterns that might indicate fraud or unauthorized access.
IP address and device data: Your browser type, operating system, device model, and IP address. Used to detect fraud, enforce geographic restrictions (where applicable), and improve platform stability.
Cookies and tracking: We use cookies to keep you logged in and track your session activity. Third-party analytics services (such as Google Analytics) may set additional cookies to measure traffic and user behavior.

We do not collect any data unrelated to account creation, payment processing, or gameplay—such as your browsing history on other websites, your location (beyond IP address), or your social-media profiles.

How We Use Your Data on lines

We use collected data for the following purposes:

Account management: Creating your account, processing logins, resetting passwords, and responding to support requests.
Payment processing: Verifying your identity before withdrawals, detecting payment fraud, and settling wagers across our sportsbook (Liga 1, Piala AFF, Champions League), live-dealer tables, and instant games.
Compliance: Meeting anti-money-laundering (AML) regulations, tax reporting, and jurisdiction-based restrictions. Some regions require us to retain transaction history for a set period.
Fraud detection: Identifying suspicious account behavior, such as rapid deposits and withdrawals, impossible login patterns, or wagers inconsistent with typical account activity.
Platform improvement: Analyzing gameplay patterns and user feedback to improve our sportsbook coverage, live-casino studio quality, and payment speed.

Key takeaways

We collect only data necessary for account creation, payment, and fraud detection.
Identity verification is required before your first withdrawal; deposits do not require KYC upfront.
Payment data is processed through certified payment processors; we do not store full bank details.
We use cookies for session management and third-party analytics—you can disable third-party cookies in your browser settings.
We do not sell your data to third parties or use it for marketing purposes beyond account notifications.

We share your data with the following third parties only:

Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment operators, and your bank (online payment, e-wallet, mobile banking, local payment). They receive only the minimum data needed to process deposits and withdrawals—typically your account identifier, deposit amount, and transaction timestamp.
Fraud-detection services: Third-party companies that analyze transaction patterns to identify suspicious activity. They receive payment data and IP address but not your personal identity details.
Legal authorities: If we receive a court order or law-enforcement request, we may disclose your account data. We will inform you of such requests unless legally prohibited from doing so.
Compliance and KYC providers: Services that verify your identity documents during KYC. They receive scans of your ID and proof of address, then delete them after verification is complete.

We do not share your data with advertisers, marketing firms, or social-media platforms. We do not sell your email address or gameplay history.

Your Rights on lines

Depending on your jurisdiction, you may have rights over your data:

Access: You can request a copy of all personal data we hold about you. Contact our support team with a formal request.
Correction: If your personal data is inaccurate, you can request correction (e.g., updating your registered address or phone number within your lines account settings).
Deletion: You can request deletion of your account and associated data, subject to legal retention requirements. Some transaction records may be retained for tax or anti-money-laundering compliance.
Portability: You can request a copy of your data in a standard format suitable for transfer to another service.

To exercise these rights, contact our customer-support team via email or in-app help. We will respond within 30 days with confirmation of your request and, if applicable, the requested data or action.

How Long We Keep Your Data at lines

We retain your account data for as long as your account is active. If you request account deletion, we retain transaction records for a minimum of seven years to comply with anti-money-laundering and tax regulations, then permanently delete them.

Cookies are retained according to their purpose: session cookies expire when you log out; analytics cookies expire after 13 months. You can clear cookies manually at any time using your browser settings.

How We Protect Your Data on lines

We use industry-standard security measures to protect your data in transit and at rest:

TLS encryption: All data transmitted between your browser and our servers is encrypted using TLS 1.2 or higher.
Password hashing: We do not store passwords in plaintext. We hash them using bcrypt or similar algorithms, making them unreadable even if our database is compromised.
Payment tokenization: Payment data is tokenized—we store a reference token, not your actual card or bank-account number.
Access controls: Only authorized staff can access customer data, and access is logged and reviewed regularly.
Regular audits: We conduct security audits and penetration testing to identify vulnerabilities before attackers can exploit them.

Despite these measures, no security system is perfect. If you suspect unauthorized access to your lines account, change your password immediately and contact our support team.

International Data Transfers From lines

Our servers are located in regions outside Indonesia. This means your data is transferred internationally when you use lines. By creating an account, you consent to this transfer. We take steps to ensure data is protected during international transfer (such as encryption), but protection standards may differ between countries.

Changes to Our lines Privacy Policy

We may update this privacy policy from time to time to reflect legal changes or improvements to our practices. If we make significant changes, we will notify you via email or in-app notification. Your continued use of lines after such notification constitutes acceptance of the updated policy.

Contact Us About Privacy on lines

If you have questions about our privacy practices, or wish to exercise your rights, contact our support team. We respond to privacy requests within 30 days. Include "Privacy Request" in your subject line so your inquiry is routed to the correct team.

We take your privacy seriously and remain committed to transparent data practices. Our privacy policy reflects our commitment to minimizing data collection and protecting what we do collect. Your trust is essential to lines, and we work continuously to maintain the security and confidentiality of your personal information.