lines FAQ
Account opening on lines starts with email verification, identity documents, and choosing a deposit method from DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer. Users then place wagers on football, live-dealer games, instant games, or esports, and ask us questions along the way.
This FAQ covers the most common questions we receive about registration, deposits and withdrawals, game rules, bonuses, security, account verification, and support. Each answer is straightforward and factual, drawn from our actual account and betting practices on lines.
If your question is not answered here, contact our support team via email or in-app chat. For detailed rules, rights, and obligations, read our Terms and Conditions and Legal Notice
What users ask about
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers
- Game rules and marketsfootball betting, live-dealer tables, slots, esports markets, and bonuses
- Security and supportaccount protection, data handling, and how to reach our team
Before your first withdrawal, we require KYC (Know Your Customer) verification. You must upload a government-issued ID (such as a passport or national ID card) and proof of address (a utility bill, bank statement, or official letter dated within the last 90 days). The documents must clearly show your name and match the information on your lines account. Our verification team reviews these documents within 24 to 48 business hours. During verification, you can continue to deposit and place wagers; you simply cannot withdraw. Once verified, you remain verified and can withdraw anytime.
Before your first withdrawal, we require KYC (Know Your Customer) verification. You must upload a government-issued ID (such as a passport or national ID card) and proof of address (a utility bill, bank statement, or official letter dated within the last 90 days). The documents must clearly show your name and match the information on your lines account. Our verification team reviews these documents within 24 to 48 business hours. During verification, you can continue to deposit and place wagers; you simply cannot withdraw. Once verified, you remain verified and can withdraw anytime.
Payments and transactions
If a deposit via DANA, e-wallet, mobile banking, local payment, or online payment fails or times out, the transaction is typically reversed within 24 hours and your money is returned to your payment method. For bank transfers via e-wallet, mobile banking, local payment, or online payment, if the transfer fails, your funds are returned by your bank according to their standard process, usually within 3 to 5 business days. If you initiate a withdrawal and the transaction fails, your balance is refunded to your lines account immediately. If you do not see a reversal within the expected timeframe, contact our support team with your transaction ID and details.
If a deposit via DANA, e-wallet, mobile banking, local payment, or online payment fails or times out, the transaction is typically reversed within 24 hours and your money is returned to your payment method. For bank transfers via e-wallet, mobile banking, local payment, or online payment, if the transfer fails, your funds are returned by your bank according to their standard process, usually within 3 to 5 business days. If you initiate a withdrawal and the transaction fails, your balance is refunded to your lines account immediately. If you do not see a reversal within the expected timeframe, contact our support team with your transaction ID and details.
Yes, we support bank transfers from online payment, e-wallet, mobile banking, and local payment. You can deposit via virtual account transfer or online banking. Deposits typically settle within 1 to 2 business hours during business days, though some banks may take longer. For withdrawals, we transfer funds back to the same bank account you used for your deposit. Withdrawal processing takes 1 to 3 business days depending on your bank. We do not process transactions on Sundays or public holidays such as Idul Fitri, Idul Adha, or Imlek, so your request will begin processing on the next business day.
Yes, we support bank transfers from online payment, e-wallet, mobile banking, and local payment. You can deposit via virtual account transfer or online banking. Deposits typically settle within 1 to 2 business hours during business days, though some banks may take longer. For withdrawals, we transfer funds back to the same bank account you used for your deposit. Withdrawal processing takes 1 to 3 business days depending on your bank. We do not process transactions on Sundays or public holidays such as Idul Fitri, Idul Adha, or Imlek, so your request will begin processing on the next business day.
Game rules and markets
Our sportsbook covers Liga 1 (Indonesian domestic football), Piala Indonesia, Piala AFF, Piala Asia, Champions League, Premier League, and other major football tournaments. We also offer markets on badminton, tennis, MotoGP, and esports competitions including Mobile Legends Professional League, Free Fire World Series, and PUBG Mobile tournaments. For each match, we list multiple market types such as match winner, over/under goals, handicap, and live in-play bets during the match. Odds are set by our pricing team based on market conditions and are subject to change before the match kicks off.
Our sportsbook covers Liga 1 (Indonesian domestic football), Piala Indonesia, Piala AFF, Piala Asia, Champions League, Premier League, and other major football tournaments. We also offer markets on badminton, tennis, MotoGP, and esports competitions including Mobile Legends Professional League, Free Fire World Series, and PUBG Mobile tournaments. For each match, we list multiple market types such as match winner, over/under goals, handicap, and live in-play bets during the match. Odds are set by our pricing team based on market conditions and are subject to change before the match kicks off.
When we offer a promotional bonus, it comes with specific terms displayed at the time you claim it. Most bonuses require you to wager the bonus amount a certain number of times before you can withdraw it. For example, a bonus with a 5× wagering requirement must be wagered five times before it becomes withdrawable. You cannot stack multiple bonuses (claim more than one bonus at the same time). If we detect bonus abuse, such as placing losing bets to clear a wagering requirement artificially, we reserve the right to cancel the bonus and close your account. Always read the terms before you claim a bonus.
When we offer a promotional bonus, it comes with specific terms displayed at the time you claim it. Most bonuses require you to wager the bonus amount a certain number of times before you can withdraw it. For example, a bonus with a 5× wagering requirement must be wagered five times before it becomes withdrawable. You cannot stack multiple bonuses (claim more than one bonus at the same time). If we detect bonus abuse, such as placing losing bets to clear a wagering requirement artificially, we reserve the right to cancel the bonus and close your account. Always read the terms before you claim a bonus.
Security and support
We at lines encrypt all account data in transit using TLS 1.2 or higher. Your password is hashed and stored securely; we never store it in plaintext. Payment data is tokenized through certified payment processors; we do not hold full card or bank-account numbers on our servers. Personal data such as your name, email, and identity documents are stored on secure servers with restricted access. We log account activity and monitor for suspicious patterns that might indicate fraud or unauthorized access. For details on how we collect, use, and retain your data, see our Privacy Policy
We at lines encrypt all account data in transit using TLS 1.2 or higher. Your password is hashed and stored securely; we never store it in plaintext. Payment data is tokenized through certified payment processors; we do not hold full card or bank-account numbers on our servers. Personal data such as your name, email, and identity documents are stored on secure servers with restricted access. We log account activity and monitor for suspicious patterns that might indicate fraud or unauthorized access. For details on how we collect, use, and retain your data, see our Privacy Policy
Our support team is available via email and in-app help chat. We respond to email inquiries within a reasonable timeframe, typically within 24 hours during business days. In-app chat may have varying availability depending on support staff capacity. For urgent account issues such as suspected unauthorized access or a missing withdrawal, contact us immediately via email or in-app chat and include your account username and a detailed description of the issue. We do not offer telephone support. For account questions, deposit and withdrawal issues, or game-related concerns, our team is here to help through email and in-app channels.
Our support team is available via email and in-app help chat. We respond to email inquiries within a reasonable timeframe, typically within 24 hours during business days. In-app chat may have varying availability depending on support staff capacity. For urgent account issues such as suspected unauthorized access or a missing withdrawal, contact us immediately via email or in-app chat and include your account username and a detailed description of the issue. We do not offer telephone support. For account questions, deposit and withdrawal issues, or game-related concerns, our team is here to help through email and in-app channels.